Premium content still locked
What to do when a subscribed account cannot access Premium courses.
Confirm the subscription is active
A parent should sign in and check billing or subscription settings to confirm the plan is active and payment succeeded.
Check the correct account
Premium access is tied to the family plan purchased by the parent account. Make sure the learner is signed into a child account linked to that family.
Allow time for activation
In rare cases, access updates may take a few minutes after checkout. Refresh Courses or sign out and back in.
Need manual help?
If Premium content stays locked after these steps, email hello@bigthinkers.ai with the parent account email and the course you are trying to open.